Your security system is monitored by highly skilled, certified professionals 24/7. This means whether you are home or away, your system will alert you, the monitoring center, and if necessary, emergency services if there is a problem.
WH Security systems are designed to send a signal to the monitoring center when a sensor is triggered, or a problem occurs with the equipment. These signals are prioritized based on type. System status signals are an example of a lower priority signal. If a lower-priority signal is sent from your security system, you may be notified by our automated calling system rather than a dispatcher. Some examples of low-priority signals include:
- Low battery
- Trouble communicating
- A device not working properly
- Loss of power
If you receive one of these calls or texts, it is important to acknowledge the call — you will need to press 1 when prompted. Acknowledging the call will then document in the monitoring center that you are aware of the signal. If you have an email address on file, you will also receive an email.
If our monitoring center receives a high-priority signal, you will be contacted immediately by our dispatchers. These signals may indicate:
- Intrusion
- Fire
- Carbon monoxide
- The presence of water or extreme temperature
Some final reminders
- Add 763.477.4275 and 833.481.2040 to your contacts and respond to calls or texts from those numbers.
- Keep your contact information current, so calls and texts go to the correct number. If you need to make updates or want to check what information you have on file, call WH Security at 763.477.3664.
Thank you for your business with WH Security!